Close Encounters with Out of This World Digital Experience
By Aaron Rudger
As technologists, we find ourselves in the middle of tumultuous times and
radical change: cloud, containers, automation, artificial intelligence,
mobility, the Internet of Things, cyberwarfare, digital transformation, and
more! When the $! hits the fan, military strategists reference a mental
framework called the OODA loop, to sort chaos into clarity. At Perform 2017,
we were reminded of how customers continue to find clarity amidst today’s
complexity by focusing on their customers. This year’s Digital Experience
track at Perform reminded us all of how to successfully orient performance
management around the customer.
Adobe’s Operations Monitoring Transformation Story
Think you’ve got a lot of change to deal with? Try transforming an entire
multi-BILLION dollar business from selling license... (more)
Digital Transformation in the Insurance Industry
By Omed Habib
The insurance industry is well aware that digital transformation is coming,
even if some CIOs can’t really say what their individual companies will
look like at the end of it all. In a survey of thousands of C-level execs
around the world, insurance came in among the top five industries that are
most likely to see “moderate to massive” digital disruption within the
next 12 months. Only 20 percent of business leaders felt that they had the
talent they needed to transform the enterprise, though. Here’s a closer
look at what’s coming next in the exciting new era of software-defined
The Growth of the Insurance Model
The basic business model of the insurance industry hasn’t changed much
since Edward Lloyd opened his coffee shop for seafaring folk in London in
1688. In the decades after Sh... (more)
"When you think about the data center today, there's constant evolution, The
evolution of the data center and the needs of the consumer of technology
change, and they change constantly," stated Matt Kalmenson, VP of Sales,
Service and Cloud Providers at Veeam Software, in this SYS-CON.tv interview
at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York
20th International Cloud Expo, taking place June 6-8, 2017, at the Javits
Center in New York City, NY, will feature technical sessions from a rock star
conference faculty and the leading industry players in the world.
Cloud computing is now being embraced by a majority of enterprises of all
sizes. Yesterday's debate about public vs. private has transformed into the
reality of hybrid cloud: a recent survey shows that 74% of enterprises have a
hybrid cloud strategy. Meanwhile, 94% of enterp... (more)
The Top 5 2016 Trends That Are Changing Software Development
By Omed Habib
Software development is a moving target. You have to keep your eye on trends
in the tech space that haven’t even happened yet just to stay current.
Consider what’s happened with augmented reality (AR) in this year alone. If
you said you were working on an AR app in 2015, you might have gotten a lot
of blank stares or jokes about Google Glass. Then Pokémon GO happened. Like
AR, the trends listed below have been building steam for some time, but
they’ll be taking off in surprising new directions before the end of 2016.
Here’s an overview of what’s coming next and what software developers can
do to prepare for it.
1. Linking Application Performance and Business Performance
Application performance management (APM) has grown incredibly sophisticated
over the past decade. By 2010, Gartner had define... (more)
Hard Choices Are Required When Adopting a Cloud Operating Model
When was the last time you’ve ever heard anyone say “IT Applications &
Operations”? Frankly, in my 30+ year career in IT, I don’t believe I’ve
ever heard anyone use this term. The typical term we hear is IT
Infrastructure & Operations. These two go together like Peanut Butter and
Jelly, which tells us a lot about how we view the field of IT.
For those that may not be familiar with the role of IT Operations, Joe
Hertvik does a great job here of describing IT Operations Management as
someone engaged in the role of providing this service to the business. As you
can see it’s very interesting how he specifically addresses the gap between
responsibilities regarding IT Applications and IT Operations as a Venn
diagram in which there is no overlap.
However, as we progress from a pre-Cloud Operating Model world t... (more)
Java Profilers: Three Types and Why You Need All of Them
By Darin Howard
Debugging performance issues in production can be a pain and in some cases
impossible without the right tools. Java profilers have been around forever,
but the profilers most developers think about are only one type.
Lets dive into the three different kinds of Java profilers:
Standard JVM Profilers that track every detail of the JVM (CPU, thread,
memory, garbage collection, etc). Lightweight profilers that highlight your
application with a bit of abstraction. Application Performance Management
(APM) tools used for monitoring applications live in production environments.
Standard JVM profilers
Products like VisualVM, JProfiler, YourKit and Java Mission Control.
Standard profilers certainly provide the most data, but not necessarily the
most usable information. This depends on the type of debugging tas... (more)
Digital Transformation in the Retail Banking Industry
By Omed Habib
Like other industries did before it, retail banking is riding a bucking
bronco of digital transformation. While customer satisfaction levels drop and
government rules and regulations continue to expand, retail banking seeks new
ways to adapt to the massive changes in how consumers interact and use
financial products and services.
However, unlike other industries such as book publishing that have been
rocked by the tsunami of digital changes in the marketplace, companies in the
banking sector also have to comply with extensive regulations intended to
protect consumers. In confronting this new landscape, banks are looking at
better ways to use their existing data in real-time to improve customer
experience and loyalty, comply with a growing number of government rules and
privacy laws, and consolidate ... (more)
Application Insights is Microsoft’s lightweight application performance
monitoring service. I have collected a nice list of things that every
developer should know. Including tips, key features, and limitations.
1. Make sure your app targets .NET 4.6, and .NET 2.0 is not supported
There are some changes in the 4.6 version of the .NET framework that enable
some additional data collection abilities for Application Insights. Be sure
to update your app and redeploy it. App Insights will work with 4.5 or newer
but 4.6 is preferred.
I know it sounds crazy, but you wouldn’t believe how many people have older
apps written in 2.0 that they still have to support and have never been
upgraded. App Insights does not support 2.0 and they don’t have any plans
to do so.
2. Warning! Sensitive data is not scrubbed from dynamic SQL queries
If your code uses dynamic SQL, Application Insig... (more)
Perform 2017 finished as it should: with all 75 presenting customers and
partners back on stage to receive a standing ovation. That’s what this
global event is all about – customer networking, shared learnings, and
proud moments that showcase how Dynatrace’s innovative stride makes
customers’ lives easier and more successful.
“This is a gathering of the Dynatrace family,” one attendee aptly
summarized on social media.
Fast forward one week and here I am proudly reflecting on the largest digital
performance management conference in the world. For those that couldn’t
join us, or those who’d like to compare notes, here are some of the
highlights that have stuck with me:
We all face the challenge of re-invention
Dynatrace CEO, John Van Siclen, set the tone for Perform 2017 by opening main
stage with a poignant discussion about the big challenges facing enterprise
Every year at the Perform customer event, we recognize individual users and
customer organizations that have made great strides—and helped others make
such strides—in digital transformation. Last week at Perform 2017, in the
Chelsea Theater at the Cosmopolitan Hotel, nine Dynatrace Customer Award
Winners were recognized for their outstanding work “Redefining Monitoring
in 2017 “.
The Dynatrace Community is the largest collection of Digital Performance
Management experts on the planet. That’s a big reason why it’s a
special place, but, more importantly, this group is made of extraordinary
people, namely all of you.
Dynatrace awarded two individuals from our customer and partner bases who
have been vibrant participants in our forums, contributors to product
enhancements, and who have generally demonstrated the qualities that make our
The winners a... (more)
As we move further from a physical world towards software based
architectures, transformation of management approaches need to change!
Customer experience has become the primary focus for best in class service
Zurich Insurance have recognized this need and have taken steps to address
key transformational shifts through integrating Dynatrace technology within a
service management framework. The industrialized approach to providing
business and customer experience insights has increased transparency and
enabled at scale consumption of CSC’s digital performance management
CSC’s JP Morgenthal, Matt Kay and Zurich’s Juan Antonio Conde shared with
us the business outcomes and increased confidence provided to Zurich in
managing existing services and launching new products to market.
“For digital initiatives to be a success, the transition to a next